Please fill out this form and click the submit button. We will process your plant insurance claim. As long as the plant insurance claim is within 365 days of receiving the merchandise and within the proper recommended USDA Zones you will receive a prompt store credit for the value of the items needing to be replaced. The store credit can be used on any purchase for any item with no expiration. If the plant dies after one year of receiving or if it is planted outside of the recommended USDA Zones, on all product pages, then the insurance claim will be denied.
After submitting the requested information, we will process and review. You will be emailed by a representative to notify you of approval and request verification pictures. Once verification pictures are received your store credit will be authorized. The store credit will not include the original cost of shipping, only the plant material cost. We do not give any refund for plants that die within the first year of receiving but store credit to be used on future purchases.